FRESH FLOWERS & Quality
SAMEDAY / NEXT DAY Delivery
100% Smile Service Guarantee
WHATSAPP: +6012-2488 277

CMOC Operation & Delivery as usual, our company and delivery driver will follow Covid-19 SOP accordingly.
Please place the order online for the same day & next day flower delivery.

Terms and Conditions

By placing an order on this website, you are agreeing to the following terms and conditions:

1. Order Acceptance Policy

All orders and other requests received are subject to acceptance by LOVE WISHES FLORIST SDN. BHD. and any of its personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.

2. Delivery of your order

We provide same day deliveries for orders confirmed before 3pm. Order placed from 3PM onwards is delivered the following day or any other day as selected by the customer on the cart page. Before placing your order, please review delivery cut-off times and prices.

3. Changes to your order

If you wish to make any changes to your order, please do so by contacting us at +6012-2488277. We will always do our best to make last-minute changes for you, but we can only make changes (including to the delivery address and in relation to card messages) that are requested by one (1) day before the intended delivery day and three (3) days before during Valentine's Day and Mother's Day. Please note that once orders have been 'assigned to production', no changes can be accepted.

Customers are responsible to ensure accurate and complete order information or card message before the order placed. Only Love Florist cannot be held responsible for the order information or card message.

During exceptionally busy seasons like Valentine's Day and Mother's Day, we cannot guarantee to accept order changes within two (2) days of the intended delivery date.

4. Cancellation policy

On demand orders can be canceled by office hours at least Three (3) days before the intended delivery day and a cash voucher will be issued. You can cancel by contacting +6012-2488277. Instead of Cash Voucher, there will be a processing charge of 10% of the purchase price for any refund given by LOVE WISHES FLORIST SDN. BHD if we are unable to fulfill or proceed with the order. Hence, the refund amount will be the purchase price less 10%.

IMPORTANT NOTE: The refund will be given at the discretion of LOVE WISHES FLORIST SDN. BHD.

5. Product and Substitution Policy

All Products are subject to availability. In the order of any supply difficulties, we reserve the right to substitute a product of equivalent value and quality in terms of flower types, flower colors, wrapping paper, ribbon without notice during peak seasons like Valentine's Day and Mother's Day. The order that we are unable to supply the product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full.

Product requests, we will try to fulfill all requests to the best of our ability. For simple requests like changing the color of the flower from say, red to white, please inform us at +60122488277 and we will try to accommodate the request subject to the availability of the color. However, for more complicated requests, such as arrangements to your specifications, please contact us at +60122488277 to find out if it would be possible.

6. Payments

We accept Visa, Master Card through Molpay or Paypal online gateway. Online transfer or cash deposit to Maybank. We never store or have access to your credit or debit card details.

7. Prices and Additional Charges

The delivery charge depends on postcode, state and different delivery time frames. All delivery fees stated during the checkout page.

8. Delivery policy

Flower deliveries can be done on Mondays to Sundays. We offer a number of preferred time delivery options at an extra delivery charge. Other than these timed delivery options, we are unable to make deliveries within customer-specified time periods. Although our team will always try our best to ensure punctual delivery for our customers, Only Love Florist cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the rider or delivery service provider that we use or anything else outside of Only Love Florist’s control.

Only Love Florist only delivers within Kuala Lumpur, Selangor and selected state at this moment. For other state's delivery, kindly confirm with our customer service at +601202488277. We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.

Order must be placed according to our delivery cut off time indicated on the website at the checkout page, if not we reserve the right to reschedule for the next available delivery time or day without refund or return in cash voucher for next purchase at the discretion of LOVE WISHES FLORIST SDN. BHD.

- 6am-9am (Early Morning)

Order submitted one (1) working day in advance before 5pm for the next day or selected date delivery. Please contact us at +601202488277 before the order placed (Kuala Lumpur & Selangor only).

- 9am-6pm (Office Hours)

No Time Promise, Order submitted before 3pm for same day, next day or selected date delivery. Special request please contact us at +601202488277 before the order placed(Kuala Lumpur, Selangor & selected states).

- 6pm-9pm (Evening)

Order submitted before 5pm for same day, next day or selected date delivery. Please contact us at +601202488277 before the order placed(Kuala Lumpur & Selangor only).

- 9pm-12am (Late Night)

Order submitted before 5pm for same day, next day or selected date delivery. Please contact us at +601202488277 before the order placed(Kuala Lumpur & Selangor only).

9. Deliveries to businesses, hospitals, universities

In some circumstances, we may not be able to deliver the flowers directly to the intended recipient. Please note that these circumstances are outside our control.  In the instance of there being difficulties in delivering your order to the recipient, we reserve the right to contact the recipient.

If the recipient not available to receive the flowers when we reached there,
we will: Attempt to leave the flowers with a co-worker, reception area, or neighbor. If not will be additional charges for the next delivery.

To ensure the highest likelihood of delivery success, please ensure that you provide as much information regarding the location of the recipient as possible within the delivery instructions, including department name, floor number, etc.

Hospital delivery issues

Deliveries to hospitals are often problematic as patients move from ward to ward, or are discharged. In addition, many hospitals do not accept flower deliveries due to health & safety restrictions.

Customers are responsible to make sure the recipient is available to receive the orders before the order placed. We cannot be held responsible for the recipient not available or discharged to receive the orders.

Hotel and restaurant delivery issues

We will always deliver to the reception counter. Please ensure that you include enough information for the hotel or restaurant booking name/reception staff to be able to locate the intended recipient of the orders. We are not liable for the non-delivery of flowers to the recipient at a hotel or restaurant as we have no control of the delivery once it reaches the reception.

Opening and funeral ceremony delivery issues

Please be advised that some products are unsuitable for delivery to the opening/funeral ceremony, please contact us for further information.

Customers are responsible to make sure the opening/funeral ceremony is available for delivery within the same day or next day before the order placed. It is possible to select a preferred delivery time frame according to the cut off time at the checkout page. If an order submitted after the delivery cut off time, we reserve the right to reschedule for the next available delivery time. We are unable to make deliveries within customer-specified time periods. Please contact +6012-2488277 to confirm the delivery slots.

We cannot be held responsible for failed deliveries to the opening/funeral ceremony due to a short notice of delivery time frame. We cannot be held responsible for failed deliveries to the opening/funeral ceremony due to the end of the ceremony after the order received. We reserve the right to replace in cash voucher without a refund. Please contact +6012-2488277 to confirm before submitting the order.

To assist us in meeting your preference, please ensure your order is placed at least one (1) working day prior to the preferred delivery time.

9. Damage

Our flowers are wrapped or arranged carefully to ensure they arrive as beautiful and as fresh as when they left us. However, on a small number of occasions (and for reasons beyond our control), they may get damaged in transit. Should this occur to a level that you deem unacceptable, please note that you will need to WhatsApp +601202488277 a photo of the damaged products within 3 hours so that we can arrange one of the following: a re-send on the next available delivery date, or cash voucher, or a full or partial refund. The amount of partial refund will depend on the specific circumstances and condition of the products at the discretion of LOVE WISHES FLORIST SDN. BHD. If we offer you a refund, please note that we need 15-30 business days to process and transfer the funds into your account. 

10. Non Delivery

We do everything we can to ensure our flowers are delivered. If for any reason we made a mistake and deliveries don't turn up, (i.e. if your flowers have not arrived on their intended delivery date), please contact our customer service at +601202488277 to inform us. We will send you a replacement on our next available delivery date, or a cash voucher and refund. If we offer you a refund, please note that we need 15-30 business days to process and transfer the funds into your account. 

11. Return Policy

Please understand that due to the perishable nature of flowers, we are unable to accept returns. We offer customers a cash voucher instead of refunds or replacement flowers if the flowers are not delivered to an acceptable quality, we can arrange one of the following: a re-send on the next available delivery date, or cash voucher, or a full or partial refund. The amount of partial refund will depend on the specific circumstances and condition of the products at the discretion of LOVE WISHES FLORIST SDN. BHD. If we offer you a refund, please note that we need 15-30 business days to process and transfer the funds into your account. 

12. Offers and promotion codes

At our discretion, from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date. In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall prevail. We are unable to offer special offers discounts for purchases that have already been made. As our special offers are contingent on availability, we may change the terms of special offers, or withdraw them altogether, at any time, and without prior notice.

We also reserve the right, at our absolute discretion, to offer different personalized special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount. Unless explicitly otherwise stated, free or discounted introductory offers are only available to new users of the Only Love Florist service and are only available once to any one person. Discounts and credits cannot be used in conjunction with any other offers. Unless otherwise stated, we only allow one promotion code to be used per order.

13. Circumstances beyond our control

Adverse weather conditions

During adverse weather conditions (including heavy rain and flood), our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we aren't able to refund or offer re-delivery of affected orders.

Force Majeure

Only Love Florist shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any license or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond Only Love Florist’s reasonable control.

14. Customer and recipient personal information

To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information. If failure to contact the recipient during the delivery, we reserve the right to reschedule the delivery and additional delivery fees may apply according to the delivery service provider.

Customers are responsible to make sure the recipient available to receive the orders before the order placed. No refund due to the recipient not available or refuse to receive the orders. We cannot be held responsible for failed deliveries that result from a problem with the address and/or postcode you provided at the time of order placement.

Please remember that we value your privacy and will never lease, rent or sell your private information. For more information, please see our privacy policy.

Customer's email address

We use this information to provide a better customer experience by sending order confirmations, substitution information, dispatch confirmations and delivery confirmations. We will also use the customer's email for marketing communications from time to time. Please ensure that email addresses are accurate.

Customer's full name and address

We use this information for credit and debit card validation.

Customer's telephone number

We use this information to contact customers in the event of problems with the order such as payment failures or delivery issues.

Recipient's full name and address

We require this information in order to deliver the flowers you have ordered. It is vital that the recipient's address is accurate.

15. Operation Hours

Customer Service

Monday - Sunday from 9.00am to 6.00pm.

Tel: +603-4288 3550

Whatsapp: +6012-2488 277 (Only Office Hours)

Email: order@onlyloveflorist.com